High Marks on COVID Survey
At Christian Village Communities (CVC), we continuously seek ways to enhance the lives of our residents. Part of this is asking for feedback and ways that we can improve. With the COVID-19 pandemic, we are eager to learn how our families and residents felt we responded to their needs. Recently, residents, and in some cases their responsible party were invited to participate in a specialized COVID-19 survey conducted by Holleran, a nationally acclaimed independent research firm.
For more than 25 years, Holleran has specialized in researching and consulting with senior living providers, retirement communities, and healthcare systems to develop business strategies that match their mission, vision, and values. We have engaged with Holleran in the past for a resident satisfaction survey and were pleased with the insight we gained.
Questions contained in the COVID-19 survey were focused on our handling of the pandemic. It asked critical questions like how well residents thought CVC responded to COVID-19, what have they missed most about campus life, what is their current level of optimism about the future and what they most worry about going forward.
The results of the survey overall were very positive and indicate that most residents and families were pleased with how we dealt with the pandemic. For example:
The Christian Village at Mason
- 93% of Garden Home residents and approximately 90% of healthcare residents or responsible parties agreed or strongly agreed that CVC responded well to the crisis.
- 90% of CVM’s independent living Garden Home residents agreed or strongly agreed that they feel optimistic about the campus’ ability to rebound from COVID.
The Christian Village at Mt. Healthy
- 93% of residents or responsible parties agreed or strongly agreed that CVC responded well to the crisis.
- 91% of residents or responsible parties agreed or strongly agreed that CVC will be prepared for any future health pandemics.
We appreciate all the residents and responsible parties that took the time to complete this important survey which has provided us very useful insight. As we begin to move past the pandemic, the care and safety of our residents and patients will always remain our top priority. If you’re considering a move to a retirement community, don’t wait to learn more about how Christian Village Communities prioritizes resident safety and well-being in all we do. Contact us today at https://christianvillages.org/about-us/contact/
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