When we hire a new team member, we try to get a read on the heart of the individual. Is there evidence that they are compassionate in the way they deal with and regard others? The ability to learn the tasks and duties associated with a job is not the most important factor in employee success. The most important factor is the ability to live out the heart and soul of our mission, to guide older adults to joyful and purposeful life experiences, in the execution of those duties. To treat people in ways that truly demonstrate that we care.